Question 1

What services do you provide and how much will it cost?

Accepted Answer

We provide comprehensive wellness, chronic disease management, and basic illness services for cats in Queen Village, Society Hill, and Old City. Our house call visit is $125 and exam with consultation is $95 per cat. Fees for vaccinations, diagnostics, treatments, and medication are additional. General service and pricing information is available on our website. For a personalized estimate for your house call, please email us at info@phillycatvet.com. We see patients exclusively in the comfort of their own home . By eliminating the stress of carriers, travel, encounters with dogs, and unfamiliar environments, we create a calmer, more comfortable experience for both you and your cat.If your cat requires care that cannot be provided at home, such as surgery, dental procedures, sedation, advanced diagnostics, or hospitalization, we will refer you to a trusted local veterinary clinic for continued care.

Question 2

What neighborhoods do you offer services in?

Accepted Answer

At this time, our services are focused on patients in Society Hill, Queen Village, Old City, and Washington Square West. As the practice grows, we hope to expand to additional neighborhoods!

Question 3

How do I make an appointment?

Accepted Answer

The quickest way to make an appointment is by booking onlineAlternatively, you can text us at 215-458-2182 (or call if needed). If you are a new client, please complete our New Client Registration Form before reaching out. This gives us the information we need to create your account and schedule your appointment.

Question 4

How does payment of the house call work?

Accepted Answer

A $125 deposit is required at least 24 hours before your house call appointment. We will send you a secure payment link by text message, which can be paid using Visa, Mastercard, debit card, or Venmo. Your deposit will be applied to your final invoice. Any remaining balance due at the time services are provided. We do not offer payment plans or invoicing. If you would like an estimate for services, we are happy to provide one before your appointment. Please email info@phillycatvet.com to request this. General pricing information is also available on our website.

Question 5

What if my cat hides or won't let you examine them?

Accepted Answer

If we are unable to locate your cat or safely perform an examination during your house call, we will discuss the available options and reschedule the visit. A new house call fee ($125) will apply for the return appointment.To help your appointment go as smoothly as possible, we recommend placing your cat in a bathroom or other small room without hiding places approximately 20 minutes before your scheduled appointment. For cats that are especially nervous or prone to hiding, pre-appointment stress-reducing medication may also be helpful. If you think your cat would benefit, please contact us before your appointment so we can discuss the best option.

Question 6

How can I prepare for a house call?

Accepted Answer

About 15 minutes before the visit, we will text you and ask that you confine your cat to a small area without many hiding places (such as a bathroom). This helps prevent your cat from hiding when we arrive and allows the visit to begin smoothly. For some parts of the examination or procedures, we may use a countertop or table surface. We will protect the area and ensure your cat remains comfortable throughout the visit. If possible, please have any previous medical records or medications available to review.

Question 7

What should I expect during a house call?

Accepted Answer

House calls allow your cat to be seen in the comfort of their own home, which often makes the experience calmer for both cats and their owners. Because the visit takes place in your home rather than a busy clinic, we are able to focus fully on you and your cat.

During the visit, we will review your cat’s medical history, discuss any concerns, and perform a thorough examination. We will also perform any necessary diagnostics and treatments, make recommendations for your cat’s care, and answer any questions you may have.

Question 8

What is the cancellation and rescheduling policy for house calls?

Accepted Answer

We require at least 24 hours' notice if you need to cancel or reschedule your house call appointment. Cancellations or rescheduling requests made with less than 24 hours' notice will result in forfeiture of your house call deposit.To cancel or reschedule your appointment, please text us at 215-458-2182 or email us at info@phillycatvet.com.

FAQs about Philly Cat Vet

Answers about our practice & services