Policies | Philly Cat Vet

Practice Policies

Effective date: July 22, 2026

Financial

A $125 deposit is required at least 24 hours before your house call appointment. A secure payment link will be sent via text message and can be paid using Visa, Mastercard, debit card, or Venmo. This deposit will be applied to your final invoice. Any remaining balance is due in full at the time services are rendered. We do not offer payment plans. We are happy to provide treatment estimates before or during your house call upon request. Pricing information is also available on our website.

Appointment Cancellation

We require at least 24 hours' notice for cancellations or rescheduling. Failure to provide adequate notice will result in forfeiture of your house call deposit. If we are unable to locate your cat or safely perform an examination during your appointment, we will discuss options and reschedule as needed. A new house call fee will be applied for the return visit. We encourage the use of pre-appointment stress-reducing medication for cats that are prone to hiding and being nervous. Please reach out to us to discuss if you think your cat would benefit.

Scribing

We use an AI-assisted scribing tool during house calls to capture medically relevant information and help maintain accurate, detailed medical records. This allows us to focus more on you and your cat while providing high-quality care. If you would like to opt out, please email us at info@phillycatvet.com.

Effective date: July 22, 2026

This Privacy Policy explains how Philly Cat Vet, LLC ("we", "us", or "our") collects, uses, protects, and shares your personal information, including information related to text (SMS) messages you receive from us. It applies to information collected through our website and in connection with our veterinary services. Please read it carefully. By providing your information to us, you agree to the practices described in this policy.

Information We Collect

When you register as a client, book an appointment, contact us, or otherwise interact with us, we may collect information such as your name, email address, mailing address, phone number, and information about your cat(s) needed to provide veterinary services and related communications.

Website and newsletter information

When you join our mailing list, we collect your email address, ZIP code, and any information you choose to provide about your cat. If you contact us or request services, we may also collect your contact information and the contents of your message.

Client and patient information

To provide veterinary care, we may collect your name, email address, phone number, and home address. We may also collect information about your cat, including their name, microchip number, sex, species, breed, color, date of birth, insurance information, and other information needed to provide veterinary care.

Website-use information

Our website is created and hosted using Wix. Wix may automatically collect technical information such as your IP address, browser or device type, pages visited, date and time of your visit, and information collected through cookies or similar technology.

How We Use Your Information

We use the information we collect to:

Provide veterinary care and manage your appointments.
Maintain client and patient records.
Communicate with you about appointments, your cat’s care, and practice-related matters.
Respond to questions and requests.
Operate, improve, and protect our website and practice.
Meet applicable legal and professional requirements.
Improve our services and your experience with us.

SMS / Text Messaging

You consent to receive text (SMS) messages related to your cat's care, such as appointment reminders, confirmations, billing and payment notifications, and service-related updates.. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third party. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message, or by emailing us at info@phillycatvet.com. Reply HELP for assistance. Opting out of text messages will not affect the other ways we communicate with you.

How We Protect Your Information

Your personal information is stored behind secured networks and is accessible only by a limited number of persons who have special access rights and are required to keep the information confidential.

Sharing Your Information

We do not sell or trade your personally identifiable information. We may share information with service providers who help us operate our business and deliver services to you, only to the extent necessary to perform those services and provided they agree to keep the information confidential. These include Wix, which hosts and supports our website and newsletter, and Provet, which we use to maintain client and patient records. We may also share information with other veterinary or business service providers when reasonably needed to provide care or operate the practice. We may also disclose information when required to comply with the law, enforce our policies, or protect the rights, property, or safety of others.

Our Wix website may use cookies and similar technology to keep the website working, understand how visitors use it, and support website features. You can manage cookies through your browser or through any cookie controls displayed on the website. Some website features may not work properly if cookies are disabled.

Third-Party Links

Our website may occasionally contain links to third-party sites. These sites have their own independent privacy policies, and we are not responsible for their content or activities.

Children's Privacy

We do not knowingly collect or market to children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA).

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect the information we maintain. However, no website or electronic storage system can be guaranteed to be completely secure. We keep information for as long as reasonably needed to provide services, maintain appropriate veterinary and business records, and meet legal and professional obligations.

Email Communications

We do not use false or misleading subject lines and we will honor opt-out requests promptly. You can unsubscribe from marketing emails at any time by contacting us at info@phillycatvet.com.

Your Choices

You may contact us to ask about, review, or correct your personal information. You may also ask us to delete information when we are not required to keep it for veterinary, legal, or business purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy, you may contact us at: info@phillycatvet.com

Effective date: July 22, 2026

Introduction

Welcome to https://www.phillycatvet.com/. This website is owned and operated by Philly Cat Vet, LLC. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions (this "User Agreement"), together with the terms of our Privacy Policy.

We reserve the right to change this User Agreement from time to time without notice. It is your responsibility to review it periodically. Your continued use of this site after any changes constitutes your acceptance of the modified terms.

Responsible Use and Conduct

By accessing the information, resources, services, products, and tools we provide (the "Resources"), you agree to use them only for their intended purposes and as permitted by this User Agreement and applicable laws and regulations. You further understand that:

• You may be required to provide certain information about yourself (such as identification and contact details) to access the Resources, and you agree that any information you provide will always be accurate, correct, and up to date;

• You are responsible for maintaining the confidentiality of any login information associated with your account, and for all activities that occur under your account;

• Accessing (or attempting to access) the Resources by any means other than those we provide is prohibited, including by any automated or unconventional means;

• Engaging in any activity that disrupts or interferes with the Resources, including the servers or networks connected to them, is prohibited;

• Copying, duplicating, reproducing, selling, trading, or reselling the Resources is prohibited;

• You are solely responsible for any consequences, losses, or damages we may directly or indirectly incur as a result of any unauthorized activities you conduct.

Text Messaging

If you provide your mobile phone number, you may receive text (SMS) messages from us, such as appointment reminders and service-related updates. Message frequency varies, and message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages. You can opt out at any time by replying STOP to any text message, or by emailing info@phillycatvet.com. Reply HELP for assistance. For details on how we handle your mobile information, please see our Privacy Policy at https://www.phillycatvet.com/policies.

Privacy

Your privacy is important to us. We have created a separate Privacy Policy that explains how we collect, manage, process, secure, and store your information. Our Privacy Policy is included within the scope of this User Agreement. To read it in full, please visit https://www.phillycatvet.com/policies.

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are "as is" and "as available." We do not warrant that the Resources will meet your requirements; that they will be uninterrupted, timely, secure, or error-free; or that any information obtained through them will be accurate or reliable. Any content obtained through the Resources is accessed at your own discretion and risk.

Limitation of Liability

You expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products or services. Philly Cat Vet, LLC will not be liable for any direct, indirect, incidental, consequential, or exemplary loss or damages incurred by you as a result of using our Resources, or resulting from any changes, data loss or corruption, cancellation, loss of access, or downtime, to the full extent that applicable law permits.

Copyrights / Trademarks

All content and materials available on https://www.phillycatvet.com/, including but not limited to text, graphics, the website name, code, images, and logos, are the intellectual property of Philly Cat Vet, LLC and are protected by applicable copyright and trademark law. Any inappropriate use, including the reproduction, distribution, display, or transmission of any content on this site, is prohibited unless specifically authorized by Philly Cat Vet, LLC.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website, services, and resources, with or without notice, for any reason, including breach of this User Agreement. Upon suspension or termination, your right to use these will immediately cease.

Contact Information

If you have any questions or comments about these Terms of Service, you can contact us at: info@phillycatvet.com